Due to the company’s ongoing consumer business struggles and efforts to catch up to T-Mobile in the 5G race, Verizon underwent a significant management shakeup recently. The top of Verizon’s network saw one of the most significant role changes, and the newly elevated executive is already discussing what lies ahead for wireless users.
In a “Inside Verizon” video, Joe Russo, who was recently elevated to the position of EVP and president of global networks and technology at Verizon, noted a few changes that you could find helpful if they go into effect soon.
The first modification might be the inclusion of a facility for reporting network problems in the My Verizon app. Verizon, it appears, already has this tool built-in for employees to report, but Russo is talking about letting you and I directly report back when we’re in a spot that is struggling.
Due to the company’s ongoing consumer business challenges and efforts to catch up to T-Mobile in the 5G race, Verizon underwent a significant management shakeup recently. The top of Verizon’s network saw one of the most significant role changes, and the newly elevated executive is already discussing what lies ahead for wireless users.
There are only a few alternatives right now if you open the My Verizon app, press the bottom right menu, and then select “Feedback.” Either about a store visit, or regarding the My Verizon app, you can leave comments. You should soon have the ability to report a “Network experience” as well.
Verizon believes that this might either help them better understand the issues they already.aware of or recognize new issues that need a deeper dive. If anything, with the amount of feedback I’m about to report around Portland, I might finally be able to use a Verizon phone here without a 3G-level connection.
